Orbit Living Customer Care

Refund Policy

We want every Orbit Living order to feel simple, clear, and supported from delivery to daily use. This Refund Policy explains how returns, exchanges, refunds, damaged items, incorrect items, and order concerns are handled for purchases made from Orbit Living.

30-Day Window Eligible returns and exchanges are available within 30 days after delivery.

Free Returns Orbit Living supports free returns and exchanges for eligible orders.

24/7 Support Our support team is available to help with return and refund questions.

Read Policy Contact Support

Policy At A Glance

This overview gives you the key points first. Detailed terms, item condition requirements, refund timing, exchanges, damaged items, and return steps are explained below.

30-Day Return And Exchange Window

Orbit Living accepts eligible return and exchange requests within 30 days after your order has been delivered. The 30-day period begins on the confirmed delivery date shown by the carrier or delivery record.

To help us support your request quickly, please start your return or exchange request as soon as you notice an issue or decide that an eligible item is not the right fit for your home.

Return window: Eligible items may be returned within 30 days after delivery.
Exchange window: Eligible items may be exchanged within 30 days after delivery.
Support availability: Our team is available 24/7 to assist with order concerns.
Proof of purchase: An order number, email address, or purchase confirmation may be required.

Return Eligibility Requirements

To be eligible for a return, the product should be in a clean, complete, and carefully packed condition. Because Orbit Living products are home appliances and home comfort essentials, items must be returned with all included accessories, manuals, parts, packaging materials, and protective inserts when available.

The product should not show signs of misuse, improper installation, unauthorized repair, intentional damage, or handling that goes beyond normal inspection.

Product condition: Items should be clean, complete, and returned with reasonable care.
Included accessories: Power cords, attachments, baskets, trays, tanks, filters, manuals, remote controls, and other included parts must be returned when applicable.
Packaging: Original packaging is strongly recommended because it protects the appliance during return transit.
Order verification: We may ask for your order number, delivery confirmation, product photos, or a short description of the issue.

Items That May Not Qualify

Some return requests may be declined or may require additional review if the product is incomplete, damaged by misuse, returned outside the 30-day window, or missing key parts required for inspection.

Outside the window: Requests made more than 30 days after delivery may not be eligible.
Missing parts: Items missing essential components, accessories, or included materials may require review.
Misuse or neglect: Damage caused by improper use, unsafe placement, unauthorized repair, or failure to follow product instructions may not qualify.
Excessive wear: Products showing heavy wear, residue, odors, or damage beyond normal inspection may not qualify.

How To Start A Return

A clear return request helps us review your order faster. Please do not send items back without first receiving return instructions from Orbit Living support.

01 Prepare Your Order Details Have your order number, email address, product name, delivery date, and reason for the return or exchange ready.

02 Send A Support Request Contact Orbit Living support with your order details and any helpful photos if the item arrived damaged, incorrect, incomplete, or defective.

03 Receive Return Instructions Our support team will review your request and provide the next steps, including packing guidance and return instructions when approved.

04 Pack And Send Carefully Return the item with included parts and protective packaging. Refunds are reviewed after the returned item is received and inspected.

Return Condition

Pack The Product With Care

Home appliances can include removable parts, delicate surfaces, tanks, filters, trays, cords, heating components, or accessories. To help prevent damage during transit, please package the item securely and include all original parts available.

Clean Before Packing Remove crumbs, water, dust, lint, residue, or debris from appliances before returning them.

Secure Loose Parts Protect trays, baskets, tanks, filters, nozzles, cords, and accessories so they do not shift during shipping.

Use Protective Materials Original packaging is recommended. If unavailable, use sturdy packaging and enough cushioning to protect the product.

View Refund Timing

Refund Review And Timing

Refunds are not completed before the returned item is reviewed. Processing time can vary depending on shipping transit, inspection, and payment provider timing.

Return Request Review Orbit Living reviews the return request, order details, return window, product category, and any photos or descriptions provided.

Return Approval If the return is approved, support will provide return instructions. Items sent back without approval may be delayed or may not be accepted.

Product Inspection After the returned item is received, it is reviewed for completeness, condition, included accessories, and return eligibility.

Refund Method Approved refunds are issued back to the original payment method used for the order whenever possible.

Bank Processing After a refund is issued, your bank, card provider, or payment service may require additional time before the credit appears.

Shipping And Fees Orbit Living provides free returns and exchanges for eligible orders within the stated return window.

Damaged, Incorrect, Or Missing Items

If something is not right when your order arrives, please contact Orbit Living as soon as possible so we can review the issue and help with the correct next step.

Damaged On Arrival

If your appliance arrives damaged, please keep the item, packaging, shipping label, and included materials until support has reviewed your case. Photos help us confirm the condition and resolve the issue faster.

Recommended photos: Outer shipping box, product damage, product label, packaging materials, and any damaged parts.
Do not discard packaging: Packaging may be needed for carrier review or return instructions.
Contact promptly: Report damage as soon as possible after delivery for the smoothest review.

Incorrect Item Received

If you receive an item that does not match your order confirmation, contact us with your order number and photos of the product, packaging, and label. We will review the issue and help arrange the proper resolution.

Missing Parts Or Accessories

If your appliance is missing an included accessory, removable component, manual, or part, please contact support before using the product extensively. We may request photos of the box contents and product label to confirm the missing item.

Exchanges And Order Changes

Exchanges are designed to help you receive a better fit when an eligible product does not work for your home, space, routine, or order needs.

Exchange Requests

Eligible items may be exchanged within 30 days after delivery. Exchanges are subject to product availability and approval after review. If the requested replacement item is not available, our support team may offer another resolution.

Same category exchange: Useful when you need a different appliance size, model, or fit.
Availability review: Replacement options depend on current product availability.
Condition review: The original item may need to be returned and inspected before the exchange is completed.

Cancellations And Address Changes

If you need to cancel an order or correct a shipping address, contact support as soon as possible. Once an order has moved into processing, shipment, or carrier transit, cancellation or address changes may no longer be possible.

If the order has already shipped, it may need to be handled through the standard return process after delivery.

Important Product Notes

Because Orbit Living offers a wide range of home appliances, certain products require extra care before return review.

Cooking Appliances

Air fryers, electric grills, coffee makers, and ice makers should be emptied, cleaned, dried, and packed with all included baskets, trays, plates, tanks, filters, scoops, manuals, and accessories when applicable.

Air Comfort Appliances

Air purifiers, humidifiers, portable fans, and space heaters should be returned with filters, tanks, remote controls, stands, manuals, and included accessories. Humidifiers must be fully emptied and dry before packaging.

Cleaning And Garment Care

Robot vacuums and garment steamers should be cleaned, emptied, and returned with charging bases, brushes, filters, tanks, nozzles, pads, manuals, cords, and other included accessories when applicable.

Do I need to contact Orbit Living before returning an item?

Yes. Please contact Orbit Living before sending any item back. This helps us confirm the return window, verify the order, review the product category, and provide the correct return instructions. Items sent without approval may be delayed or may not be accepted.

When does the 30-day return period begin?

The 30-day return and exchange window begins on the confirmed delivery date shown by the carrier or delivery record. Requests made after the 30-day window may not be eligible.

What condition should the product be in?

The item should be clean, complete, and returned with reasonable care. Included parts such as trays, baskets, tanks, filters, cords, nozzles, manuals, remote controls, and accessories should be returned when applicable.

Can I return a used appliance?

Normal inspection is acceptable, but products showing misuse, heavy wear, residue, odors, missing parts, damage, or unsafe handling may require additional review and may not qualify for a refund.

How will my refund be issued?

Approved refunds are generally issued to the original payment method used for the order. After Orbit Living issues a refund, your bank, card provider, or payment service may need additional time to post the credit.

What if my item arrived damaged?

Please contact support promptly and keep the product, packaging, shipping label, and included materials. Photos of the damage, outer box, label, and packaging help us review and resolve the issue faster.

Can I exchange instead of returning?

Yes, eligible items may be exchanged within 30 days after delivery. Exchanges are subject to review and product availability. If the requested replacement is unavailable, our team will help review another possible resolution.

Are returns and exchanges free?

Orbit Living provides free returns and exchanges for eligible orders within the 30-day return window, subject to the requirements explained in this policy.