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30-day request period
Return or exchange requests should be started within 30 days from the date your order is delivered.
Orbit Living Care Standard
Returns & Exchanges
We want every appliance and home comfort essential to feel considered from the moment it arrives. If your order is not the right fit, our support team will guide you through a clear, respectful returns or exchange process within 30 days of delivery.
30-day support window
Return and exchange requests are reviewed from the delivery date so your home setup has time to settle.
Clear Eligibility
A calm policy for everyday home essentials.
Orbit Living reviews returns and exchanges with care. The goal is simple: keep the process organized, fair, and easy to follow for appliances, comfort products, and household essentials.
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Original condition
Items should be unused, clean, complete, and returned with original packaging, accessories, manuals, and protective materials when available.
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Approval required
Please contact us before sending anything back. Returns sent without approval may be delayed or unable to be processed correctly.
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Order details needed
To help us assist you quickly, include your order number, the email used at checkout, and a short reason for the request.
Exchange Guidance
When the right product needs a different fit.
Exchanges are helpful when the item works for your home, but the exact model, size, finish, or product type is not quite right. Our team will review availability and help you move toward the better option for your space.
For home appliances such as air fryers, electric grills, coffee makers, ice makers, air purifiers, humidifiers, portable fans, space heaters, robot vacuums, and garment steamers, please keep all included components together until your request is completed.
Product fit
Great for changing to a more suitable appliance category or specification.
Availability review
Exchange options depend on current inventory and order status.
Condition check
Items must be complete, clean, and returned with included accessories.
Support guidance
Our team will explain the next step before anything is sent back.
Simple Sequence
How to start a return.
Please do not send your item back before receiving instructions from our support team. This helps prevent lost packages, incorrect routing, and unnecessary delays.
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Prepare your order information
Have your order number, delivery date, email address, and a short description of the issue ready.
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Send your request to our team
Reach out with your details and include photos if the item arrived damaged, incomplete, or different from what you expected.
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Wait for return instructions
Once approved, we will provide the return steps and the correct destination details for your item.
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Ship the item securely
Package the item carefully with all accessories and protective materials to reduce movement during transit.
Refund Timing
What happens after approval.
Once your approved return is received and inspected, we will notify you about the status of your refund or exchange. Processing time can vary depending on the payment provider and the condition of the returned item.
Returned items are reviewed
We check that the item, packaging, accessories, and included materials match the approved return request.
Original payment method
Approved refunds are typically issued back to the original payment method used for the order.
Replacement coordination
If an exchange is approved, we will confirm the replacement item and next steps before it is processed.
Can I return an appliance after using it?
Returns are generally intended for items that are unused, clean, complete, and in original condition. If there is a product issue, contact us with photos and order details so our team can review the situation.
What should I include in my return package?
Please include the product, original packaging when available, manuals, accessories, cords, attachments, and any protective materials that came with the item.
Do I need approval before returning my order?
Yes. Please contact our support team before shipping a return. This helps us provide the correct instructions and avoid delays caused by incomplete or misrouted packages.
Can I exchange for another product category?
In many cases, our team can review exchange options across eligible home appliance categories, depending on product condition, availability, and order status.
How long does a refund take?
After an approved return is received and inspected, refund timing depends on the payment provider. We will notify you when your return status is updated.
What if my item arrived damaged or incomplete?
Contact us as soon as possible with your order number and clear photos of the product, packaging, label, and any damaged or missing parts. This helps us review the issue quickly.
Need Assistance
Our team is ready to help.
For return or exchange support, please include your order number, the email used at checkout, the item name, and the reason for your request. Clear photos are recommended for damaged, incorrect, or incomplete items.
Business
Orbit Living
Address
220 Iron St, Berwick, PA 18603, United States
Email
support@orbitliving.xyz
Phone
+1 (267) 784-8890